As many employees continue to work remotely and the modern workplace transitions to a hybrid environment, measuring employee job satisfaction becomes increasingly difficult. Previously, the physical proximity of working in an office brought teams closer together and allowed employees to feel connected to the company mission, while better understanding their role’s impact on overall company success. Now, with a distributed or hybrid workforce, it’s harder to recreate that sense of community and mission, which can leave a lasting negative impact on employee satisfaction.
A year characterized by so much loss and change — 2020 — has reminded us that not every employee can be engaged at work 100% of the time. But, while your company probably conducts regular or annual surveys on employee engagement, you might not be measuring employee satisfaction as often or as accurately as you should. This important HR metric can help you identify when employee morale is slipping, so you can create meaningful initiatives to improve the employee experience and drive engagement.
The key to creating an effective employee satisfaction survey lies in asking the right questions. To give you the tools you need to build a survey that helps you reach your HR and People goals, we’ve outlined what employee satisfaction is and how to measure it, along with some sample questions to help you create the most effective satisfaction survey possible.
During [COVID], we geared our questions toward making sure employees had the tools they needed to do their job and added general check-in questions to better understand how our team was managing through the pandemic.
Melodie Bond-Hillman, PhD, Director of HR and Administration at XYPRO Technology Corp.
15 Employee Satisfaction Survey Questions
Ready to launch your own employee satisfaction questionnaire? In order to get the most out of your survey, you’ll want to include a combination of open-ended questions to collect employee feedback, and rating scale or Likert scale questions for quantitative answers. Rating-scale questions ask respondents to select a number from 1 to 10 (or another specified scale) that most accurately represents their response. Similarly, Likert scale questions have employees indicate their agreement or disagreement toward a given statement by selecting a response ranging from “strongly disagree” to “strongly agree.”
Below, we’ve included a mix of all three question types, in all three of the aforementioned categories, to help inspire you as you create your own employee satisfaction survey.
Role-Based Survey Questions
- Do you find your work meaningful?
- Do you feel your role leverages your skills as much as it could?
- Do you feel well-compensated for your work?
- Do you feel you are growing professionally at this company?
- On a scale of 1 to 10, how would you rate your work-life balance?
Interpersonal Survey Questions
- How much do you feel your coworkers value your opinions?
- Does your manager support you when you need it?
- How often does your manager invest in your professional growth?
- I feel my work is always recognized.
- I feel my manager values my opinions.
Organizational Survey Questions
- How satisfied are you working for our company?
- Would you recommend our company to friends and family? Why or why not?
- How open to change are we as an organization?
- How likely are you to look for another job outside of the company?
- If you could change one thing at the company, what would it be?
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